Studio Policies

Cancellation Policy

We kindly ask you to review our cancellation and refund policy before booking:

No cancellations, refunds, or transfers are permitted once the class or session has begun (this includes the first day of your scheduled class or session).
To cancel a group class or service, notice must be given at least 7 days prior to the start of the first session. A 10% processing fee will be deducted from your refund.
We do not offer transfers to other classes or services.

Studio Rescheduling:
We reserve the right to reschedule classes or services in the event of studio emergencies or severe weather, following guidelines set by NJ authorities (e.g., school or government agency closures).
In cases of COVID-19, we require dated proof of a positive result along with contact information for rescheduling.

Thank you for your understanding.

Photo/Video Release

We occasionally take photos and videos for promotional purposes, which may be shared online. These images will not include any identifying information.
If you prefer not to appear in our promotions, please let us know politely, and we will be happy to accommodate your request.

Thank you for your cooperation.

Studio Time Policy

Studio time is available exclusively for students enrolled in the 4-session Wheel Throwing Classes. During this time, students may use the studio for 3 hours per open studio day, with up to 4 available days (2 weekdays and 2 weekend option)Studio dates informed during the first day of class.
An on-site instructor may be available to offer guidance, but studio time is designed for you to work independently. Please note that guests are not permitted, and the studio is for registered students only.

Firing Policy

For 2-hour Wheel Workshops and 4-session classes, expect a turnaround time of 3–4 weeks for your pieces to be fired. We will contact you once your pieces are ready for pickup. You will have 7 days to collect them from the time of firing.
Pieces not picked up will be donated or discarded.

Please note:

Not all your pieces may be fired at the same time, even if they are placed on the shelves together.
The instructor will provide an estimated firing timeline at the start of the course. Once your pieces are fully fired, you will have 7 days to pick them up.

Thank you for your understanding.

Studio Cleaning & Maintenance Policy

We take pride in keeping our studio clean and safe for everyone. Our motto is "Leave No Trace Behind!" To ensure the health and safety of all, please follow these guidelines:

All surfaces, including wheels, tables, and tools, must be wiped down with a wet sponge to minimize clay dust.
Clean up your workspace as it was found. This includes proper use of the sink to prevent clay from clogging the pipes.
The instructor will provide a cleaning tutorial on the first day of class, and cleaning is expected at the end of each session and during open studio time.

Thank you for helping us maintain a clean and safe environment!